Refund Policy

At Thynk Studio, we understand that sometimes life can throw unexpected curveballs. That’s why we strive to provide a fair and equitable refund policy for our customers.

In general, customers may request a full refund for services prior to work commencing within 12 months of payment. Refunds requested after 30 days will require manual processing and will be issued as a check mailed to the customer.

Website Refresh:

For website refresh projects, fees are split 50% for design and 50% for development. Design fees are only refundable prior to the consultation with a designer. If the project is cancelled after the consultation but before the live site is developed, the maximum refund available will be 50% of the project fees. No refunds will be given after the site has gone into development.

Hosting Services:

Hosting service fees are non-refundable.

Custom Websites:

The terms of the refund policy for custom websites are outlined in the service agreement signed by the client before work begins. Please refer to the contract for specific details.

Logo Design:

Fees for logo design are only refundable prior to the consultation with a designer. The amount of the refund will be based on the amount of time and work completed, determined by the designer and account manager using our hourly rate.

Print Products:

Design fees for print projects are only refundable prior to the consultation or start date, and post-consultation refunds for projects with hourly design rates will be subject to deductions for consumed hours. Production costs are only refundable prior to approval, and claims for production errors made within 30 days of the “In Production” notification will be replaced at no cost at the discretion of Thynk Studio and the vendor. Rush shipping fees are non-refundable.

Clients Missing in Action:

If Thynk Studio does not receive communication from the client for 90 consecutive days during any part of the design or development process, Thynk Studio will complete the project but no fees will be refunded. No refunds will be given for completed work.